Cancellation Policy: 

Cancellation of your order may be made within 24 hours of your purchase.  After that no cancellations may be made. Due to the nature in which we process, design, and produce your order along with the need to purchase some materials, we do not accept cancellation of any orders 24 hours post purchase. PLEASE check your order over carefully and make sure you have ordered your items just as you want them, as each item is monogrammed and personalized to the specifications of each order.

Return Policy: 

As items at Stellarosemonograms.com are usually customized products and are free of material defect at the time of shipping,  there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given. Monogram fonts and vinyl colors can vary, and we are not able to return or redo any item for mistakes with your monogram order or if you are not happy with the way that a letter or color looks unless the mistake was made at our end - wrong fabric, color, monogram, etc. Please note that actual colors may vary slightly from images shown due to monitor and screen settings.  Stella Rose Monograms N' Such is NOT responsible if you are not happy with the font, size (of clothing), or color you chose. Personalized items are final sale. 

Satisfaction Guaranteed:

Please inspect your order immediately upon receipt. If you believe you have received merchandise from Stella Rose Monograms N' Such that is damaged or incorrect (wrong style, size, or color), please email us at stellarosemonograms@gmail.com within 3 days of delivery receipt - NO EXCEPTIONS.  A partial or full store credit (no refunds to your card) will be issued to your account, not including shipping fees and taxes, once the damaged merchandise is reviewed and approved (a picture MUST be provided with proof of damage).

NOTE:  A fabric pen is used on most items to align and center designs.  It is removed with water before shipping.  Certain temperature changes during transit will cause the marker to show back up.  This is only TEMPORARY and can be removed with water and then permanently when washed.

Delivered but Not Delivered:

All of our  shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact USPS at number below in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.  

USPS

1-800-275-8777

Press 0 , then 0, then press 5, then 5, then 2